Privacy Policy

Your Privacy is Important to us.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile when these are provided by you.

How do we collect information?

We collect personal information when it is provided to us through application forms, contact forms, feedback, newsletter subscriptions etc. Your personal information will be used for the specific reasons outlined on this page only.

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Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a strong firewall. 

We will only store your information off the wix.com platform if we have your permission to do so. By requesting call-backs, signing up/subscribing to updates, sending messages to us etc., we may have to use your data off the platform in order to provide you with a high-quality service.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

In order to provide you with a high-quality, personalised service, our website collects cookies through Google Analytics. These cookies allow us to track how visitors use our website. This enables us to review and update our website accordingly. We do not use cookies for any other reason and we do not track any activity outside of our website.

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How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@piano-expert.co.uk

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.